Privacy Policy
Effective Date: 19/05/2023
This Privacy Policy governs the manner in which Sur-Pros International Ltd (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“users” or “you”) of our website, mobile application, or any other online service (collectively referred to as the “Service”). This Privacy Policy applies to all users of the Service, including but not limited to visitors, customers, and individuals accessing the Service in any capacity.
Information We Collect
We may collect personal identification information from users in various ways, including but not limited to when users visit our website, register on the Service, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other features, services, or resources we make available on our Service. The information we collect may include:
Name
Email address
Mailing address
Phone number
Payment information
Demographic information
Other information relevant to providing our services
How We Use Collected Information
We may collect and use users’ personal information for the following purposes:
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more effectively.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Service.
To process payments: We may use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use the email address to send users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Service.
Sharing Your Personal Information
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Compliance with Laws and Legal Requests
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Third-Party Websites
Users may find advertising or other content on our Service that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Service. Additionally, these sites or services, including their content and links, may be constantly changing. These sites and services may have their privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Service, are subject to that website’s own terms and policies.
Changes to This Privacy Policy
We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using our Service, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Service. Your continued use of the Service following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of our Service, or your dealings with our Service, please contact us at enquiries@sur-pros.com
This Privacy Policy is for general informational purposes only and does not constitute legal advice. If you have specific legal concerns, it is recommended to consult with a qualified attorney.